This FAQ's page is for questions concerning our World Numerology App. For questions and support of our professional software, click here
Choose any name to identify this user (it will not be used in the actual report).
NAME AT BIRTH:
Enter the full name exactly as it is listed on the individual’s birth certificate, even if it is not the name used now. Do not include spaces, other characters, or extensions such as Jr, III, etc.
Adoption: In the case of adoption, use the first known name, whether given by the biological parents or the adoptive parents, even if that name was only used for a few days or weeks. Generally, in case of doubt, use the name given by the biological parents. Do not use generic names such as Jane Doe. If you are unsure, use the name you feel most closely fits you, then use the Name Advisor for people to learn how the alternate name may have affected you as well. If you want more complete information, do a full Personality Report on the alternate name.
Foreign Names: The app currently does not support names with foreign characters. Use only names that use the 26 letters of the English alphabet.
THE NAME YOU USE NOW:
Enter the first and last name you currently use when introducing yourself in social settings, even if you usually just give your first name.
Do not use your middle name unless you commonly use it daily.
Do not use your business or pen name unless you also use it socially.
When to include your middle name: Your middle name should be always be entered in the BIRTH NAME column even if you have never used it. Some cultures do not use a middle name, in which case this field will be left blank. Your middle name should NOT be included in the NAME YOU USE NOW column unless you use it consistently when introducing yourself in social settings.
Nicknames: If you consistently use a nickname as your first name, even if it is not considered a “real” name, use that. When in doubt, ask yourself what you would say if someone woke you abruptly from a deep sleep and asked your name.
DATE OF BIRTH:
Use the date on your birth certificate. In case of doubt due to lost paperwork or adoption, use your best guess, then check your Personality Profile and pay close attention to the descriptions of your Life Path and Birth Day. If they seem completely wrong, the date of birth you entered is most likely wrong. (The influence of dates that follow each other are generally each other's opposites, while dates that are separated by a full day tend to have at least some things in common. In other words, the more "off" your chart appears to be, the more certain the date is wrong by only one day.)
If you have not yet purchased a subscription for the User:
If an error was made in the Birthdate, Birth Name, or Current Name, go to ACCOUNT on the menu bar and delete the person in question. Then return to the Home page, click Switch User (top right corner), and create a new user with the correct information.
If the user has a paid subscription:
Send an email to firstname.lastname@example.org and include the User Name and Email Address you used for that account. We will re-set the data at no charge. Your Readings & Charts icons will revert to gray until we update your account. Once your subscription has been reset on our end, we will contact you with instructions on how to refresh your readings from the Account link on the app.
From the HOME page, click READINGS on the menu bar. Icons that appear in color on this page are accessible immediately. Note there are 6 free reports along the bottom of this page. Icons in gray require purchase.
To purchase a subscription, click on any of the gray icons, then, on the left, under the report’s description, click UPGRADE HERE. This link takes you to the PURCHASE page.
Choose your Subscription Level and follow the prompts to pay by credit card or Pay Pal.
Note: If you choose the Limited Version, and later wish to access the remaining reports, click on a report you have not yet purchased, then click UPGRADE NOW under the report description on the left
The days remaining on your subscription are visible just below the menu bar. When your subscription expires, the icons on the Readings & Charts page revert to gray and a pop-up message appears to alert you to the end of your subscription. To renew, click any gray icon, and select "Upgrade Here" on the left below the report description. This will take you to our payment page.
A print function will be added in a future update, but for now:
If you have a Mac:
Click on the body of the report while holding down the Command button and the letter A at the same time. This will highlight the report
Press Command + C to copy it
Then Command + V to paste it into a blank word document you have ready
If you are using a PC:
Click on the body of the report while holding down the Control button and the letter A at the same time. This will highlight the report
Press Control + C to copy it
Then Control + V to paste it into a blank word document you have ready
If you forgot your password
Enter your email address on the app's login screen and click the blue link “I don’t know my password”, then check your email. You can easily change your password via our email.
To change your password
Go to “Account” on the menu bar and follow directions.
To change the email and/or password for ALL users, click Global Settings and change your contact information. This is used if you wish to log in to your account with a different email or password. All users you have added will move with this new information.
To change a single User, click Edit next to the user’s name. This is used when a someone leaves the household, or when purchasing a Gift Subscription for another user.
Note: Once you change an individual user’s email address, they will no longer be visible on your account. Be sure to give the user the email address and password you created for them. They can change their login information after downloading the app.
A registered user is the person who installed the app on his/her device.
Added users are names that have been added by the registered user via the Switch User > Add User feature (top right corner of the home page).
Guest users are users who access their reports from another registered user’s computer.
Remember, to obtain an accurate reading, you must know the full name at birth, date of birth, and the name each person currently uses to introduce themselves (if different from their full name at birth).
To add a new user, click SWITCH USER (top right corner), then select ADD USER and fill in the field boxes. Select their name on the SELECT A USER page then go to Readings & Charts to view their free reports. To purchase reports for your new user, click any gray icon, then Upgrade Here under the description on the left.
To select a different user on your list, click SWITCH USER (top right corner), then click the name you wish to view.
To delete a user, go to ACCOUNT in the menu bar and click DELETE next to the person’s name.
The Daily Forecast applies to the user whose full name and date of birth are shown below the menu bar. To read the forecast for another name on your list, click SWITCH USER (top right corner) and choose the name you wish to view.
Clicking the small calendar on the orange Daily Forecast bar allows you select the forecast for a different date.
If the recipient previously downloaded the World Numerology App
Ask for their email and password so you can log in using their account to purchase a subscription using your credit card or PayPal account. They can change their password later if they desire.
If the recipient has not yet downloaded the app
Click the SWITCH USER link (top right corner).
Select ADD USER and follow directions (make sure their birth data is accurate - a mistake in the name or date of birth produces inaccurate numerology readings. See How to Enter User Names above
Click any gray icon on the Readings page, then click Upgrade Here on the left
You will be directed to the Purchase page. Choose your subscription, press continue, and complete your purchase. Finally, you must change their email and password so they can access their reports via their own World Numerology App
Go to ACCOUNTS. Next to their name, click EDIT
Enter their email address, and a temporary password you create for this account and click Save
Note: Once you change their email and password, they will no longer be associated with your account
Have the recipient download the World Numerology App and complete the registration process using the email and password you provide. Their readings will be viewable immediately.
Your reports can be viewed from any computer, iPad, or Android Tablet. Simply download the World Numerology App to your device and login with your credentials. If the device already has the app:
LOG OUT to leave the current user’s account (top right corner). This will take you to the log-in screen
Log in using your email and password. Note: Uncheck the ‘auto-login” box
Click on READINGS to view your reports
Free and paid reports may be accessed by clicking on the Readings link in the menu bar. The 6 reports that are in color at the bottom of the Readings page are free and accessible immediately. The 12 reports appearing in gray require purchase (see PURCHASE REPORTS above). Once you have purchased a report, simply double click the icon to view, or click GET REPORT under the description on the left.
Try closing the app and reopening it. This can also happen if you use two computers. If you update your information on one computer, then later access the app on your second computer – you will need to close the app and reopen it. This should update your information.
If these steps do not work, log out (top right button on the app) and log back in. If you you still need help, contact us at email@example.com
The World Numerology App requires an internet connection. Please make sure your Wi-Fi is working properly. If your Internet connection is a little slow, it may take as much as 30 seconds for the app to load.
If this is not the problem, log out of the app by clicking on the LOG OUT link at the top right of the apps window (do not just close the app, be sure to log out).
Log back in with your email and password.
If you still see a white screen, uninstall the app entirely from your computer and download again from www.decoz.com
If you are still having problems, please contact us at firstname.lastname@example.org.
PLEASE INCLUDE THE EMAIL ADDRESS, USER NAME, AND THE DEVICE YOU USED WHEN ACCESSING YOUR REPORTS.
A refund must be requested within 7 days of purchase. The Limited Version (Personality Profile and Yearly Forecast) is nonrefundable since it is a one-time report that can be copied. The Full Version refund is your purchase amount minus the cost of the Limited Version.
To receive a refund, send the information below to email@example.com
The name listed on your credit card or PayPal account
The email address & user name used when you installed the World Numerology App
World Numerology Collection - firstname.lastname@example.org